Time is NOT Money!
Stephen Hawking is a British theoretical physicist, whose world-renowned scientific career spans over 40 years. Stephen tells us that “the universe has no beginning, no ending, and no outer edges in space; it’s like a giant quantum soup”.
Deepak Chopra is an author and lecturer on Ayurveda, spirituality and mind-body medicine. Deepak asserts that “time doesn’t exist, it is just a concept, we made it up”.
So, now that we have cleared that up, we have to ask ourselves why we ever bought into the concept of time in the first place. How did it come about? I mean what did someone say that got sensible people like you and I, to buy into a system, that sees us spend the best part of the day and the best part of our lives, enslaved in some office, factory or the like; for 7 hours or more, five days a week.
If time was really money then we would never need to work at all, we could all just stay home and still get paid. If time was really money, then businesses like British Telecom who are obsessed with time (because they believe that time is money), would have gone from strength to strength as they micromanaged every second of their employees time.
In the year 2000 a British Telecom share was worth around £15.13 today they are worth around £1.34. Do you think that these companies have now woken up and realised that Time is NOT Money. It is not enough to talk about your VISION, BEST VALUE and CUSTOMER SERVICE when you constrict so tightly, the time that your employees are allowed to spend talking with your customers, that it is impossible for them to provide the First Class Customer Service that you constantly talk about.
Time is not money and time alone can never make anything. If any of us want to make money, then the only way that we can do that, is by offering our customers what they want, at a price that they are happy to pay. To set ourselves apart from every other vender, offering the same items in the same marketplace, we build a relationship with our customer and we call that customer service.
No, time does not exist and if these companies don’t radically mend their ways, then very soon, they may not exist too.
© Theresa Sives 2010
Hi Theresa,
You say -
In the year 2000 a British Telecom share was worth around £15.13 today they are worth around £1.34.
The reason BT shares have dropped is because the telecommunications market was opened to competition. BT had been ripping us off for years and now people have got wise to it and are finding alternative suppliers.
Good post.
Regards,
Bill
Hi Theresa,
Thanks for the insightful post! You are absolutely correct…if companies don’t treat their customers properly, they will cease to exist. You’re seeing many companies go down these days because they’re not run properly.
Best regards,
George Nieves
Howdy Missus,
I agree with you 100% on this. Time has been used as a weapon against the common man. Every day is another tick on the big mortgage clock.
As wage slaves, each of us has been fed the malarkey that time is money. Here in north america, the native indians would have found the concept of paying for the dawn every day ludicrous.
I agree with them and you. Paying for time is just silly. Paying for value is not.
Very good post Theresa, thank you.
Barry
Hi Bill
Thank you for your feedback – I appreciate it.
Whilst it is true that the opening up of the telecoms market did not help B.T’s profits, they saw it coming from a long way off and had time to adjust to it.
I worked with B.T for some eight years and saw at first hand, how the rhetoric failed to live up to the reality. Sadly, time was god and employees were totally expendable. Believe me, all that mattered was time and money and customer service like everything else, took a back seat to (yes you guessed it – Time & Money).
Best, Theresa
Hi George
Thank you for your feedback – I appreciate it.
You might think that the large corporate would lead the way and be a role model for small businesses. However, in recent years that has certainly not been the case.
These large organisations have forgotten that they became successful, because they served their customers needs. They are now unsuccessful because they stopped serving their customers needs and only served the needs of their Directors and Shareholders.
They put their “needs” for increased profitability above those of their customers and those of their staff.
Best, Theresa
Hi Barry
Always nice to hear from you!
As fellow wage slaves who have been indoctrinated into the “Time is Money” mentality for large swathes of our lives. Doesn’t it just motivate and drive you to ensure that you’re business is a success and that you achieve that success by adhering to your own value system.
How profound was that – I’m off for a lie down!
Best, Theresa
Hi Theresa,
Great post. Just thought I would pop past and say hello.
I believe customer service is key to most people’s success, both offline and online. It is much easier to keep an existing customer than to get a new one!
Hope everything is going well in the course.
See you back here soon.
Jacinta
Hi Jacinta
Thanks for your comment.
You are right of course; there is no success without first class customer service. This is why we all strive to serve our customers and meet their needs.
I hope that you are still enjoying the course, good luck.
Best, Theresa
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